PETITION TO CHANGE THE COE METER READING SYSTEM TO ENSURE ACCURATE CAPTURING AND ALLOCATION OF METER READINGS

Interim Readings have become the order of the day. This is grossly unfair to our ratepayers and is affecting the Revenue of the City of Ekurhuleni, which has a direct impact on Service Delivery. There is a critical disconnect between the readings sent on the CoE’s digital platforms and the actual capturing on individual accounts.  

Readings are not being captured on the monthly statements. Instead, rate payers receive interim readings for months on end, even when they have been submitted and acknowledged on digital platforms. When interim readings are eventually rectified, water readings are being charged for at the highest rate instead of being averaged over the months that were not captured. This is exacerbated by the vague and erratic digital platforms meant to manage readings.  

We, the residents, hereby petition the City of Ekurhuleni to change the meter reading system to ensure accurate capturing and allocation of meter readings on monthly statements.

Democratic Alliance Ekurhuleni    Contact the author of the petition