WORLDSHIP.. WE WANT OUR RIGHTS

Delay in logging shipments into customer accounts

as an extra demand ,i'd like from worldship a permanent 20% or more on their shipment prices for those who are members of ADSLGATE and supporting them just like MyUS have offered us.

WORLDSHIP.. WE WANT OUR RIGHTS

We can't white any more..!

Delay in preparing the shipments

Delay in issuing invoices

Delay in forwarding the customers' shipments to couriers

تأخير تسجيل الشحنات في حسابي
بالاضافة إلى تأخير إعادة تغليف الشحنات
ويستهلك تجهيز الطلب أكثر من أسبوع

TO : President, CEO at World Ship, Digital Commerce USA, LLC
On behalf of Worldship customers who were affected by the recent issues by your company which are summarized by the following:



Failure to notify customers in advance– by any official mean- that the company is receiving a huge volume of shipments which is going to delay processing shipments; so customers could find alternatives if they wish to do so.

2. Delay in logging shipments into customer accounts

3. ’Misentering the actual values of the shipments' items.

4. Delay in preparing the shipments

5. Delay in issuing invoices

6.delay in forwarding the customers' shipments to couriers

7. Loss of some of the customer shipments and not providing a clear reasoning or answer.

8. Provoking Customers by the irresponsibility, disrespect, and carelessness by the majority of customer services representatives in many channels (online chat, help center, Facebook, twitter, and supported forums) and giving false promises.

9. Accusing some customers that the delay is caused by them.


10. Not honoring the customer-company agreement which was sign virtually upon registration in which doesn’t state the possibility of any delay that might occur by the company itself. In the contrary it’s indicated in the first page that shipments are logged and shipped within 2-4 days with DHL express.

Therefore; we are here still have a tiny hope that the issue will be resolve without going thru the legal channels, and our demand are represented by the followings:

A nominal damage fee of 5-10 $ for each day of delay beyond three (3) business days of receiving the shipments from the courier according to the value of the shipment and to the type of shipment requested.

A refund for customers who choice DHL Express Worldwide or FedEx International Priority which was not executed accordingly, and such shipments will be dealt as economy.
for customers who paid couriers extra fees for an expedite shipments.


A full refund for lost shipments in addition to 5$ a day for not responding to the customers that the shipment is lost if the customer contacted customer services thru the official channels.

Awarding 25% discount of the total shipment amount for affected customers by a discount for one year
We expect your kind feedback by the 19th of December, 2012 as a deadline.

19/12/2012

I would not advise this company WORLDSHIP

It too bad in their dealings with customers

There have credibility with customers

I wish to cancel their license

Worldship should ship all the current parcels for affected customers for free

خدمة فاشلة وارغب في التعويض

 

نريد تعويض عن تاخير وسرقة وتلف شحناتنا

عدم احترام العميل

#6: ashakalil - President, CEO at World Ship, Digital Commerce USA, LLC 

 The problem is they don't treat their employees fair. Many quit and those left are overworked.  They do not have health care, no paid vacation, no paid holidays.  Average in area is 10 days paid vacation, 11 holidays and option for health care or higher pay.  Now highering part time workers (nomads) to do work.  Employees understand and work hard but even with large increase in packages, they reduced pay.  So higher more people and do the right thing about benefits and pay.  If you don't understand how to compete in US worker market get help for wage surveys.

للاسف لم تبالي الشركة بالاعتذار ع التاخير المستمر ولم تبدي اي ملاحظات وخدمة اللايف شات جدا سيئة لن تجد احد يصغى اليك مجرد بوابو للكذب ع العميل. لذا قررت المشاركة في هذه المقاطعة امل ان تخسر الشركة كل ما جمعته من اموال.

نريد تعويض عن تاخير

من حق العميل الحصول على الخدمة التي وعد بها عند الاشتراك

التلاعب في الاوزان و تغيير الاسعار بلا مبرر وخدمة العملاء العقيمه وغيره مغيبه عن العميل

وكل ما ظهر لنا مميزات وعروض ووعود كاذبه

12 days waiting this is really baaaaaaaaaaaaad and my new shipments still not assigned
U have too ship them for free

تأخير في تجهيز الشحنه بشكل لا يطاق

Delay in preparing the shipments
Delay in issuing invoices

Delay in preparing the shipments

Delay in issuing invoices

Delay in forwarding the customers' shipments to couriers

Fulse pomises :( I'm sick of waiting!!!

أتمنى تتحسن خدماتكم, لأنها جداً سيئة

البديل موجود

اما ان ترتقوا بخدمتكم او تخسروا عملاءكم

TO : President, CEO at World Ship, Digital Commerce USA, LLC
On behalf of Worldship customers who were affected by the recent issues by your company which are summarized by the following:

Failure to notify customers in advance– by any official mean- that the company is receiving a huge volume of shipments which is going to delay processing shipments; so customers could find alternatives if they wish to do so.
2. Delay in logging shipments into customer accounts


3. ’Misentering the actual values of the shipments' items.
4. Delay in preparing the shipments

5. Delay in issuing invoices


6.delay in forwarding the customers' shipments to couriers

7. Loss of some of the customer shipments and not providing a clear reasoning or answer.